Overview
आरंभ Tours & Travels understands that travel plans change. We have designed our cancellation policy to be fair while covering our operational costs when trips are cancelled close to the departure or pickup date.
Tour Package Cancellations
Refunds are calculated based on the number of days before the scheduled departure date that we receive your written cancellation notice:
| Cancellation Notice Period | Refund | Notes |
|---|---|---|
| More than 30 days before departure | 90% | 10% admin fee retained |
| 15 – 30 days before departure | 70% | 30% service charge retained |
| 7 – 14 days before departure | 50% | 50% cancellation charge |
| 3 – 6 days before departure | 25% | 75% cancellation charge |
| Less than 3 days before departure | No Refund |
If आरंभ cancels a tour due to insufficient bookings or operational reasons, a full 100% refund will be processed within 7 business days.
Self-Drive Car Rental Cancellations
Refunds for self-drive bookings are based on notice before the scheduled pickup date and time:
| Notice Period | Rental Fee Refund | Deposit |
|---|---|---|
| More than 48 hours before pickup | 90% | Deposit refunded in full |
| 24 – 48 hours before pickup | 50% | Deposit refunded in full |
| Less than 24 hours before pickup | No Refund | Deposit refunded in full |
The security deposit is always refunded separately after vehicle inspection (see §6).
Bus Charter Cancellations
| Notice Period | Refund |
|---|---|
| More than 7 days before trip | 80% |
| 3 – 7 days before trip | 50% |
| Less than 3 days before trip | No Refund |
No-Show Policy
If you do not arrive at the pickup point or departure location at the scheduled time without prior written cancellation:
- The booking will be treated as a no-show after a 30-minute grace period.
- No refund will be issued for the rental/tour fee.
- For rentals, the security deposit will be refunded in full (as no vehicle was used).
- आरंभ will attempt to contact you on the registered phone number during the grace period.
Security Deposit Refunds
For self-drive car rentals, a security deposit is collected at or before pickup. Refund timelines:
- Vehicle is inspected within 2 hours of return.
- If no damage: deposit refunded within 3–5 business days via the original payment method.
- If damage is found: repair cost estimate is shared with you. Only the balance (deposit minus repair cost) is refunded.
- Disputes are handled within 7 business days with photographic evidence provided.
Force Majeure
आरंभ is not liable for cancellations caused by events beyond our reasonable control, including:
- Natural disasters (floods, earthquakes, landslides)
- Government-imposed travel restrictions or lockdowns
- Severe weather making travel unsafe
- Strikes or civil unrest
- Pandemic or public health emergency
- Road closures by authorities
In genuine force majeure situations, आरंभ will offer either:
- A travel credit valid for 12 months at full value, OR
- A partial refund (recoverable costs minus non-recoverable operational costs).
How to Cancel
- Email support@aarambhatravels.in with subject line: "Cancellation Request – [Booking Code]"
- Or send a WhatsApp message to our support number with your booking code.
- Our team will acknowledge within 4 hours during business hours (9 AM – 8 PM IST).
- You will receive a cancellation confirmation email with refund details.
Refund Processing
Approved refunds are processed as follows: