Community Guidelines

The आरंभ community includes our customers, drivers, tour guides, and staff. We are committed to creating a respectful, inclusive, and enjoyable environment for everyone.

These guidelines apply to all interactions with आरंभ — in person during tours and rentals, on our website, via WhatsApp, and on social media platforms where we are active.

We encourage honest reviews — positive and negative. Good feedback helps us improve. When leaving a review:

• Be honest and specific — Share what actually happened during your experience. Vague reviews help no one.
• Be fair — Consider what was within आरंभ's control vs. external factors (weather, road conditions).
• No profanity or hate speech — Reviews containing abusive language, slurs, or personal attacks against staff by name will be removed.
• No fake reviews — Reviews must be based on genuine, first-hand experience. Fake or incentivised reviews violate our Acceptable Use Policy.
• Constructive criticism — If something went wrong, describe what happened and what would have improved it. This is more valuable than a one-word score.

All आरंभ team members — including drivers, guides, office staff, and support agents — are entitled to a safe and respectful working environment.

• No harassment — Verbal abuse, threats, intimidation, or sexual harassment of any आरंभ staff member is grounds for immediate termination of service with no refund.
• Punctuality — Please be ready at the agreed pickup time. Our drivers and guides have schedules. Excessive delays affect other customers.
• Driver authority — Our drivers have final authority on road safety decisions (route changes, stopping, refusal to drive in unsafe conditions). Please respect their judgement.
• Cleanliness — Return vehicles and shared tour spaces in the same condition you received them.

• Personal photography — You are welcome to photograph and film during tours for personal use.
• Consent — Always obtain consent before photographing other tour participants, drivers, or guides, especially if photos will be shared publicly.
• No commercial photography — Using आरंभ tours or vehicles for commercial photo/video productions requires prior written permission.
• Restricted locations — Respect photography restrictions at religious sites, government buildings, and military areas encountered during tours.
• आरंभ branding — Do not use आरंभ's name, logo, or vehicles in commercial content without written authorisation.

• Tag us — We love seeing your travel photos! Tag @aarambhatravels and use #AarambhaAdventures.
• Be truthful — Posts about your आरंभ experience should be honest. Defamatory content based on false claims may result in legal action.
• No personal details — Do not share other customers' personal information, booking details, or images on social media.
• UGC permission — By tagging आरंभ in your posts, you grant us permission to reshare your content (with credit) on our own platforms. Contact us if you'd like to be unlisted.

• Smoking — Strictly prohibited inside all आरंभ vehicles. Violations result in a cleaning fee and possible forfeiture of security deposit.
• Alcohol — No consumption of alcohol inside vehicles. Do not drive after consuming alcohol — this is illegal and will result in immediate booking cancellation, deposit forfeiture, and police reporting.
• Pets — Pets are not permitted in vehicles unless explicitly arranged in advance.
• Passenger limits — Never exceed the licensed passenger capacity of the vehicle. This is a legal and safety requirement.
• Traffic laws — Follow all Indian traffic laws. Fines and penalties are the customer's sole responsibility.

Violations of these Community Guidelines may result in:

• A formal warning
• Early termination of a rental or tour
• Account suspension
• Permanent ban from आरंभ services
• Legal action where applicable

To report a violation or concern, contact us at support@aarambhatravels.in or via WhatsApp during business hours.